Policy and Privacy Statements

This privacy policy has been updated and took effect on March 1, 2005.

Adult audience

This Web site is intended only for use by adults. R.J. Reynolds Tobacco Company (RJRT) believes that youth should not smoke. RJRT takes no actions to encourage youth smoking, and supports programs designed to discourage and reduce youth smoking. RJRT does not engage in any advertising, promotion, or marketing to minors. In addition, RJRT's correspondence policies are designed to limit its business communications to adults only. We take these issues and responsibilities very seriously. Linking to this site from any site is expressly prohibited without permission.

Reynolds American Inc. (RAI) is the parent company of R.J. Reynolds Tobacco Company. Click here to view shareholder services information on the RAI Web site.

RJRT Correspondence Policies

We are glad to hear from adult smokers, trade partners, and other adults with an interest in our businesses. Please note the following corporate policies, which are designed to avoid misdirected inquiries, and to protect the interests of those who might contact us as well as the interests of the company and its affiliates.

Unsolicited Ideas

Although Reynolds Tobacco appreciates people's interest in its business, it is RJRT's policy to decline consideration of unsolicited ideas and suggestions offered or submitted by the general public. RJRT relies on its research and marketing staffs for the generation and implementation of new concepts. This is necessary in order to avoid misunderstandings over the origin of particular ideas. Reynolds Tobacco is constantly generating new ideas, many of which RJRT cannot use until years after they were first conceived. Accordingly, RJRT does not accept unsolicited ideas for consideration, and asks you not to submit ideas for products, advertising, etc.

Student Requests

R.J. Reynolds Tobacco Company has a longstanding corporate policy of not sending information on its business to students, as part of our commitment to directing brand-related communications to adult audiences and avoiding a tobacco-marketing presence in classrooms. Reynolds Tobacco does not reply to any requests from students, unless they are seeking information on youth non-smoking programs. Anyone interested in RJRT's youth non-smoking programs should visit RJRT's separate "Right Decisions, Right Now" Web site: www.rightdecisionsrightnow.com.

Consumer Inquiries

If you are an adult who has a question about one of RJRT's products, please call the 800 number printed on the product package. If you are an adult who has a general question about the business, you may write to the "Consumer Relations" address shown on the "Contact Us" page. Because RJRT's products and brand communications are intended for adults only, it is RJRT's firm policy not to respond to requests from minors.

Privacy/Disclaimer

At R.J. Reynolds Tobacco Company, we intend to give you control over your personal information. In general, you can surf this site (http://www.rjrt.com) without telling us who you are or revealing any information about yourself. We do collect domain names of visitors to this Web site to be able to measure the number of visits, average time spent on the site, pages viewed and other such statistical information. This information is used to measure the use of the site and to improve its content.

E-Mail

There are pages on this site where you can send e-mail to Reynolds Tobacco. We may collect and store e-mail addresses for further use in corresponding with you, if either of us so chooses. If you prefer that we do not correspond to your e-mail address in the future, simply make the request in your e-mail note and we will respect your wishes. Any additional information you give us via e-mail (for example your name, title, company, address and phone number) will also be retained if we choose. If you at any point decide you do not want us to retain any of this information, send us an e-mail note with this request and we will again respect your wishes.

Use of Personal Information

The personal and e-mail data collected on this site will be used to communicate to you information on programs or issues where you have indicated an interest. Except as provided below we do not sell, or rent personal information or e-mail addresses to other organizations or entities. We might do this in the future. We reserve the right to disclose information collected from you: (1) as necessary, if we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with our rights or property, other user of our Web sited, or anyone else that could be harmed by such activities; (2) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (3) in the event that we, or substantially all of our assets are acquired (your personal information may be one of the transferred assets).

Cookies

Cookies are little pieces of information that a Web site stores on your machine so that it can recognize the same user each time the user returns to the site. The rjrt.com Web site uses cookies to enable better site-utilization management. If you are concerned about cookies, please turn on your browser's security feature to "Prompt Before Accepting Cookies" to inspect the information that is being stored.

Links To Other Sites

This site may contain "links" to other sites that we think might be of interest to you. Reynolds Tobacco is not responsible for the content or the privacy practices employed by these "linked" sites.

We reserve the right to change our Policy and Privacy Statements. We will update this page and the effective date listed above when we do so.